Now, I was told to wait until 48 hours to see what they can do. 520-573-4427 Miscellaneous To reach us by postal mail: PO Box 26887 Tucson, AZ, 85726-6887 Business hours: 8 a.m. to 5 p.m. Monday through Friday. 520-573-4292 Do you offer redelivery if my paper was wet, damaged or missing? Because of the time I have had to spend dealing with this issue, I want that not only will my money be refunded but that they provide a free online subscription for a year. Never happened. Click the Arizona Daily Star (subscription) you want to review. Arizona Daily Star Today's Arizona Daily Star is being delivered later than normal. In partnership with our advertisers, the publication is delivered to non-newspaper subscribers in select areas during the Thanksgiving holiday at no cost to the consumer. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Was finally offered rate of $38.04/mo and credit adjustment. This action will link your print account to our digital offerings and give you full access. We sincerely apologize for the inconvenience. When you receive an email from us, scroll to the bottom of the email and click unsubscribe. I authorized a 40 dollar payment. When you put your print home delivery on a temporary vacation hold, you will still have access to all of our content via digital platforms. After canceling your . We sincerely apologize for Ms. ***** ****** 1-800-695-4492 Sometimes this occurs when customers have multiple accounts. document.write (document.charset ? Called again. If home delivery is available in your area, Tucson Arizona Daily Star subscription rates will populate on the results page. They told me I had to call to cancel. After I noticed I was still getting my digital subscription that I had cancelled, I emailed the circulatory desk on February 9th to inform them that I had cancelled and was waiting for a refund. The first charge should only have been for $43 approx. Redelivery is available in metro Tucson, but not in outlying areas. All sensitive information such as credit cards or personal information is securely encrypted for transmission. Emailed - ignored. The charge they made on my account on 9-7-21 for 223.24 is payment through 12-30-21. His account was stopped on 10/05/2021 and No. He agreed to close both accounts and issue me a refund. Arizona Daily Star no longer handles the ordering process for TV Weekly Magazine. Check out the best The Arizona Republic subscription offerings at. I don't subscribe. * Please note we need 4 business days notice to process your vacation stop online. missed delivery issue and thank them for giving us the opportunity to correct var m3_r = Math.floor(Math.random()*99999999999); Like all other businesses, it is sometimes necessary for us to increase prices. '&charset='+document.characterSet : '')); Vacation Stops. Your real card info stays hidden. If you are a new subscriber and started your subscription with a promotional rate, your subscription rate does increase after the promotional period has ended. Once you have created your account, please use these credentials to sign in on our desktop or mobile website for full access to your subscriber benefits. A newspaper with a strong local focus, compelling feature articles, and sharp editorial content, Arizona Daily Star newspaper readers are always well informed. Is it possible to pay every 3, 6 or 12 months rather than monthly? This full replica of our printed product provides you the newspaper as you know and love it from the convenience of the web. Payments are non-refundable, and there are no refunds or credits for the unused portion of a subscription that has been cancelled before the end of a billing cycle. Calling the company should take care of it, but the carrier may forget and deliver it anyway. tucson.com | The Arizona Daily Star is Tucson's premier source for local news. As a matter of policy, BBB does not endorse any product, service or business. We strive to maintain these guidelines; however, there are always circumstances, such as inclement weather, that might cause your newspaper delivery to be delayed. It is billed like any other day. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Arizona Tax Credit. How to Put Your Mail On Hold With The Post Office Online, How to Contact the President of Delta Airlines. tucson.com/subscribe. That should be the last charge. I got so tired of online news apps that gave me stories I didnt want and were full of annoying flashing and scrolling ads. 520-573-4366, Digital Advertising On Mondays (our busiest day), hold times have been up to hr. To reach us by postal mail: PO Box 26887 Tucson, AZ, 85726-6887 Business hours: 8 a.m. to 5 p.m. Monday through Friday. Call your newspaper company one week before you leave, to give the company ample time to notify your carrier. 40 Under 40. Click on that X to delete the Arizona Daily Star app. Do you have any troubleshooting steps? If you receive your print edition via the US Postal Service, your print edition will be delivered with your daily mail service. Choose the discount subscription option below that's best for you and save. Existing subscribers can sign up for EZ Pay by visiting, Subscribers can update their payment method online by visiting. attempts to cancel his subscription. get her started right away. Our e-Newspaper is an exact digital replica of the daily print newspaper, viewable on computer, tablet or smartphone. In most areas, new orders begin within 2 to 3 days after the order request has been received. You may want to start the paper suspension a day before you leave, in case you miss the paper on the day you leave. Note that complaint text that is displayed might not represent all complaints filed with BBB. New subscribers can sometimes take advantage of temporary promotional rates. No. //]]>-->. Called again today 10/7 and spoke with Supervisor ***. If you do not Activate your account, your access to tucson.com will be limited. To help us assist you more quickly, when emailing e-edition@tucson.com with login or technical issues please include the following information: The issue you're having, type of device (desktop, laptop, phone or tablet), operating system (PC, Mac, Android, iOS), Browser (Chrome, Firefox, Edge, Safari, etc), and a screenshot illustrating the problem. If you do not subscribe to the Star or you are a subscriber who is not Activated and signed in, you will see a message asking you to buy a subscription or sign in - and you wont be able to read the story unless you do one of those two things. Chat Now If your account is activated, your name will appear at the top right of tucson.com. Most newspaper websites also have an online form to submit for suspension of your paper. Home Delivery Customer Service 2 days print + full digital. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future. BBB Business Profiles are subject to change at any time. Hours. //]]>--> if (!document.MAX_used) document.MAX_used = ','; Once activated, you can check out the eNewspaper, a digital replica of the print edition, and download articles, print out puzzles and games, browse past editions, and turn on audio storytelling. document.write (document.charset ? Newspapers will be held and delivered on your restart date. It didn't happen. if (document.mmm_fo) document.write ("&mmm_fo=1"); They did not respond. Always get more of the story, breaking news and unlimited access to videos, photo galleries, databases of public documents, and more available on your desktop, mobile devices, and our mobile app. What is your refund policy on subscriptions? Lastly, after you check the above, please try to clear your cache and cookies to ensure a "fresh" start: Close and re-open your browser (all tabs). Published 01/15/2023. While on a home delivery vacation hold, your account will be credited for charges associated with the delivery of our print edition. Email a description of the issue to e-edition@tucson.com. Download our app through your apple or google play store to personalize your news alerts, swipe and scroll through stories faster, and bookmark them to save and read later. Yes. if( Math.max(document.documentElement.clientWidth, window.innerWidth || 0) < 728 ){ document.write ("= 728 ){ Im able to access the e-Newspaper, but it isnt working properly. We would like to show you a description here but the site won't allow us. Or, you can call customer service at 1-800-695-4492. We continually strive for excellence and regret any time we let you down. If you have any questions about your start date, or if your newspaper subscription does not begin as scheduled on the first day, please contact Tucson Arizona Daily Star, so that we can send a reminder notification to the delivery carrier in your area. Per the request, we have submitted a full refund of Closed Saturday and Sunday. Enter the email address associated with your subscription and choose a password. if (!document.MAX_used) document.MAX_used = ','; Subscribers can access e-Edition versions of Arizona Daily Star back to 2007 on tucson.com. Can I get an online only subscription without print home delivery? Our Home Delivery Manager reached out to ***** ***** directly and Full Access is a term we now use to describe subscriptions to the Arizona Daily Star. You may need to refer to your program's help documentation to learn how to check these types of settings. I love the traditional layout and the ease with which to read the individual articles. 520-573-4292 When Im home I prefer the paper version but lately a lot of travel and love having the paper available with the original paper look . thanks for all your efforts to remain a viable important invaluable source of local national and world news . Not hearing anything for a week, I called back on the 16th of February and spoke with the same agent who informed me I was getting a refund for the $14.72 duplicate charge but that my $7 regular subscription would continue until the 2nd of March because I had already received some issues.